FAQs

General

What is Adasat.com?

Adasat.com is a shopping platform for all eyewear. We have multiple brands for sunglasses, eyeglasses, and contact lenses.

Where does Adasat ship to?

Adasat currently ships to all the GCC countries.

What makes Adasat different from other websites?

Compared to other websites, Adasat has a team of eye specialists to make sure that everything you find on the website will not be harmful to your eyes.

Are these brands authentic?

Yes of course! We guarantee 100% authenticity of each of our product.

How can I find my size?

Here are 2 ways to find your size:

    1. Measure across your forehead and convert that number according to this chart. 
    2. Check the temple of your current sunglass or eyeglass. The size would be written in numbers such as 51, 52, 54, 54 etc.

Home Try On

What is home try on?

Home try on is one of Adasat’s features that allow you to choose up to 4 sunglasses or eyeglasses to try on at home or any location most convenient to you (Ts & Cs apply).

How does home try on work?

Select up to 4 sunglasses or eyeglasses that have the home try on mark then select a date and time for delivery that is most convenient to you. Once our courier delivers the items, you may try them on and choose which item or items you would like to purchase. You may pay with cash or card to the courier and he will have your items ready the same time.

Do I have to pay for home try on?

There is a standard fee of 20 AED for delivery service.

Which areas does home try on apply to?

This service is applicable within Dubai, United Arab Emirates.

How long does the delivery take for home try on?

The items will be delivered on the exact date and time that you have chosen.

Payment / Discounts

What payment methods can I use while checking out?

You may pay with credit card, debit card, and cash on delivery.

Is paying online secure?

Yes! All your details will not be shared outside this procedure.

What if I don’t own a credit card?

Don’t worry! We accept cash on delivery.

Where can I find my early bird discount?

Your discount codes will appear on the check out page. It will automatically be deducted from your total bill.

How can I find or hear about discounts and promotions?

You can follow us on our socials @adasatdotcom (Instagram, Facebook, Youtube) for more promotions as well as signing up on our website for email notifications.

Orders / Returns

How can I track my order?

Log in to your Adasat account and click on orders. On there, you will see updates on your order – whether it has been accepted, processing, or out for delivery.

How do I return my order?

Follow these steps to return your order. 

What are valid reasons for returning my order?

Please see this link for valid reasons for return. 

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