Order Exchange, Return And Cancellation Form

Name(Required)

First

Phone(Required)

Email(Required)

Order No.

Brand Name and Prescription

Order Type

Exchange Order

Return Order

Cancel Order

Reason for Exchange, Return or Cancellation

Attach Photos

Max. file size: 256 MB.

Please note the following:

Valid reasons for Free Exchange and Returns:

However, if you exchange or return your item for these reasons, you will be responsible for paying extra costs such as shipping:

Other things to consider:

You may exchange and return the item within 7 days upon receiving it.
If paid online, the amount to be refunded will not be full. We will deduct 2.5% bank charges for using their payment gateway.
Refund will take seven (7) working days after your request has been approved.

Please note that if you cancel your order for no valid reason and paid online, the amount to be refunded will not be full. We will deduct 2.5% bank charges for using their payment gateway.
Refund will take seven (7) working days after our team confirmed that your email is received and form is correct.

Newsletter sub form