Please note the following:
Valid reasons for Free Exchange and Returns:
- You have received a wrong product
- You have received a product that is not as described on the site
- You have received a damaged product
However, if you exchange or return your item for these reasons, you will be responsible for paying extra costs such as shipping:
- You have changed your mind about product style
- You have changed your mind about product colour
Other things to consider:
- You may exchange and return the item within 7 days upon receiving it.
- If paid online, the amount to be refunded will not be full. We will deduct 2.5% bank charges for using their payment gateway.
- Refund will take seven (7) working days after your request has been approved.