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FAQs

General Inquiries

What is Adasat.com?

Adasat.com is a shopping platform for all eyewear. We have multiple brands for sunglasses, eyeglasses, and contact lenses.

Where does Adasat ship to?

Everywhere! Check out our shipping rates to your country here.

What makes Adasat different from other websites?

Compared to other websites, Adasat has a team of eye specialists to make sure that everything you find on the website will not be harmful to your eyes.

Are these brands authentic?

Yes of course! We guarantee 100% authenticity of each of our product.

How can I find my size?

Here are 2 ways to find your size:

  • Measure across your forehead and convert that number according to this chart.
  • Check the temple of your current sunglass or eyeglass. The size would be written in numbers such as 51, 52, 54, 54 etc

Payment / Discounts

What payment methods can I use while checking out?

You may pay by cash on delivery, credit card, or use an installment plan. Learn more about our different payment methods here.

Is paying online secure?

Yes! All your details will not be shared outside this procedure.

What if I don’t own a credit card?

Don’t worry, we accept cash on delivery! (For orders within the UAE)

Where can I find my discount codes?

You may find all your discount codes at the check out page once you’re logged into your account.

How can I find or hear about discounts and promotions?

You may follow us on our socials (InstagramFacebookThreadsSnapchatTiktokYoutube) @adasatdotcom

or sign up to receive our email notifications.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. For more information, click here.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent after 6 pm will be responded to the next day and on Saturdays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We ship world wide.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. 4 hours shipping for Dubai orders, Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

click here for more shipping infoamtion.

Returns and Refunds

How do I return a product?

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Fill in this form to return your order.

What are valid reasons for returning my order?

You may see all you need to know about returns and exchanges here

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.